Premier Prairie FAQ

1. What services does Premier Prairie (PPH) property management offer?

• PPH is an end-to-end property management company that offers a tailored management approach depending on the best use case for your property.
• These services can include short term rental (STR) set up; STR Management; Maintenance Coordination; Tenant Turnover; Turnover Maintenance and repairs; Rental Furnishing & Design; Long term rental (LTR) Management; Property Analysis; Cleaning services; and much much more

2. How much does property management cost?

• Fee structures vary on the services requested. Long term rentals are billed at 10% and will only be billed on months where rent is collected.
• Short Term rentals are paid as a percentage of gross revenue. With two levels (basic & Luxury)
• Maintenance and Cleaning are billed at a case-by-case basis but are calculated off of a standard hourly rate and supplies cost.

3. How do property management companies find and screen tenants?

• All tenants undergo rigorous screening to ensure we have great tenants in great homes! This process requires a combination of credit check, landlord & work reference check, and in person meeting.

4. What is the process for handling maintenance and repairs?

• Maintenance requests can be submitted through a tenant phone application where our maintenance team will be notified of the request and respond with timelines and net steps within 24 hours.

5. How are rent payments collected and disbursed?

• Rent will be dispersed directly to the homeowner to ensure that they have full control and visibility on cash inflow of their property.

6. What reporting and communication can I expect?

• We pride ourselves on our availability and support for both tenants and homeowners. You should expect to receive a call back within 1 hour of phone call or within 24 hours for email. Outside of standard business hours there may be additional delay in callback time.
• For tenant emergencies we have a specified line to make sure they are supported at all times.

7. How are property inspections conducted?

• Inspections will be conducted every 4 or 6 months depending on preference of homeowners with a larger more in-depth inspection occurring at an annual interval.

8. What is the eviction process, and how is it handled?

• Prior to an eviction there will need to be sufficient rational and evidence to evict.
• Consult your property manager on what constitutes evidence to see if you are in the right to evict.
• If you have sufficient evidence and right to evict. The Property manager will follow the legal protocol with notice and court dates. There are additional fees associated depending on the time required from management and maintenance team.
• Each eviction can vary greatly so to meet those needs, exact cost is difficult to calculate but will be based off of a shared hourly rate.

9. How is property marketing and advertising handled?

• Marketing and advertising will be handled by the PPH to ensure quick and efficient tenant turnover. This will be guaranteed on at least 3 various platforms to ensure optimal tenant exposure.

10. What are the termination terms of the management agreement?

• At PPH we pride ourselves in our ability to support and provide peace of mind for landlords and homeowners alike. For this reason, we do not require any contract duration and clients have the ability to cancel their obligation at any time.

11. How is the property’s rental value determined?

• Rental Value is determined based off of neighborhood market comparisons; Volume of rental applications received; property amenity comparisons for the area.

12. What is the level of experience and expertise of the property management team?

• Our team manages single family homes to multimillion-dollar properties from Saskatoon and even in Calgary. Supporting dozens (soon to be hundreds) of homeowners across the prairies. For exact numbers, landlord references see email below.

13. How is property maintenance and improvement decisions made?

• At signing of the agreement, we will set a maintenance approval limit. Where any price under the set amount (ex. under $200) can be completed without the explicit approval of homeowner. Any amount above, the home owner would be notified and require approval.

14. Is the property management company licensed and insured?

• PPH is licensed and insured!

15. How are emergencies and after-hours issues handled?

• We have an after hours phone line that always has staff on hand to handle requests on evenings holidays and weekend!