FAQ

1. What services does Premier Prairie (PPH) property management offer?

• PPH is an end-to-end property management company that offers a tailored management approach depending on the best use case for your property.
• These services can include short term rental (STR) set up; STR Management; Maintenance Coordination; Tenant Turnover; Turnover Maintenance and repairs; Rental Furnishing & Design; Long term rental (LTR) Management; Property Analysis; Cleaning services; and much much more

2. How much does property management cost?

• Fee structures vary on the services requested. Long term rentals are billed at 10% and will only be billed on months where rent is collected.
• Short Term rentals are paid as a percentage of gross revenue. With two levels (basic & Luxury)
• Maintenance and Cleaning are billed at a case-by-case basis but are calculated off of a standard hourly rate and supplies cost.

3. How do property management companies find and screen tenants?

• All tenants undergo rigorous screening to ensure we have great tenants in great homes! This process requires a combination of credit check, landlord & work reference check, and in person meeting.

4. What is the process for handling maintenance and repairs?

• Maintenance requests can be submitted through a tenant phone application where our maintenance team will be notified of the request and respond with timelines and net steps within 24 hours.

5. How are rent payments collected and disbursed?

• Rent will be dispersed directly to the homeowner to ensure that they have full control and visibility on cash inflow of their property.

6. What reporting and communication can I expect?

• We pride ourselves on our availability and support for both tenants and homeowners. You should expect to receive a call back within 1 hour of phone call or within 24 hours for email. Outside of standard business hours there may be additional delay in callback time.
• For tenant emergencies we have a specified line to make sure they are supported at all times.

7. How are property inspections conducted?

• Inspections will be conducted every 4 or 6 months depending on preference of homeowners with a larger more in-depth inspection occurring at an annual interval.

8. What is the eviction process, and how is it handled?

• Prior to an eviction there will need to be sufficient rational and evidence to evict.
• Consult your property manager on what constitutes evidence to see if you are in the right to evict.
• If you have sufficient evidence and right to evict. The Property manager will follow the legal protocol with notice and court dates. There are additional fees associated depending on the time required from management and maintenance team.
• Each eviction can vary greatly so to meet those needs, exact cost is difficult to calculate but will be based off of a shared hourly rate.

9. How is property marketing and advertising handled?

• Marketing and advertising will be handled by the PPH to ensure quick and efficient tenant turnover. This will be guaranteed on at least 3 various platforms to ensure optimal tenant exposure.

10. What are the termination terms of the management agreement?

• At PPH we pride ourselves in our ability to support and provide peace of mind for landlords and homeowners alike. For this reason, we do not require any contract duration and clients have the ability to cancel their obligation at any time.

11. How is the property’s rental value determined?

• Rental Value is determined based off of neighborhood market comparisons; Volume of rental applications received; property amenity comparisons for the area.

12. What is the level of experience and expertise of the property management team?

• Our team manages single family homes to multimillion-dollar properties from Saskatoon and even in Calgary. Supporting dozens (soon to be hundreds) of homeowners across the prairies. For exact numbers, landlord references see email below.

13. How is property maintenance and improvement decisions made?

• At signing of the agreement, we will set a maintenance approval limit. Where any price under the set amount (ex. under $200) can be completed without the explicit approval of homeowner. Any amount above, the home owner would be notified and require approval.

14. Is the property management company licensed and insured?

• PPH is licensed and insured!

15. How are emergencies and after-hours issues handled?

• We have an after hours phone line that always has staff on hand to handle requests on evenings holidays and weekend!

Tenant FAQ

1. What is the rent amount and when is it due?

• Clarify the monthly rent amount and due date.
• Understand any late fees or grace periods.

2. How do I report maintenance issues?

• Find out the process for reporting repairs or maintenance problems.
• Know the expected timeframe for the landlord to address the issues.

3. What is included in the rent, and what am I responsible for?

• Determine which utilities and services are included in the rent. Make sure that the allocation is explicitly written if you are sharing utilities.
• Confirm with landlord who owes money if shared space is not paid for by the other tenants.
• Who is going to put the utilities under their name during the lease period.
• Clarify responsibilities for lawn care, snow removal, etc.

4. Can I make changes to the property, such as painting or decorating?

• Check the lease for any restrictions on alterations.
• Obtain written permission from the landlord.
• Easily removable items that do not damage walls flooring are often allowable but if unsure – speak with landlord.

5. How do I renew or terminate my lease?

• Understand the terms for lease renewal.
• Landlords often are required to provide you 2 months notice if they are not going to renew a year long lease, however if you are month to month the terms may differ and be even shorter.
• Know the notice period required for moving out.

6. What is the policy on subleasing or having guests?

• Check the lease agreement for any restrictions on subleasing.
• Understand the rules regarding long-term guests.
• Often if guests stay longer than 30 + days they may be required to be added to lease agreement

7. How are security deposits handled?

• Understand the amount of the security deposit.
• Know the conditions for receiving the deposit back at the end of the lease.

8. What is the process for resolving disputes with the landlord?

• Familiarize yourself with the dispute resolution process outlined in the lease.
• Differs from region to region
• Know your rights and responsibilities in case of conflicts.

9. Can the landlord enter the property, and if so, how much notice is required?

• Understand the rules regarding landlord entry. Often 24 hours notice is required to access. If landlord request to access within less than 24 hours, you are not obligated to offer access unless you approve.
• Be aware of the notice period required before the landlord can enter.

10. What are my rights in terms of habitability and repairs?

• Know your rights regarding a habitable living environment. Heat source is a key feature that is legally required to be provided by home owners. More critical for colder climates.
• Understand the landlord’s responsibility for prompt repairs.

11. How does renters’ insurance work, and is it required?

• Determine if renters’ insurance is a requirement in your lease.
• Renters insurance may be required by leases in some provinces like Saskatchewan , British Columbia, and Quebec. In other provinces they cannot enforce it as a requirement.
• Understand the coverage and benefits of renters’ insurance.

12. What is the policy on rent increases?

• Understand the terms for rent increases. Differs from region to region as well by the lease type.
• Know the notice period required for any proposed rent hikes.

13. Do you have any properties available to rent ? If so, where are they?

• We are always accepting applications for our furnished and unfurnished properties in the Saskatoon and surrounding areas.
• Currently, we operate in Saskatoon and area. This will continue to expand and grow so stay tuned!
• If interested send an email at dayne@premierprairie.ca and I’ll let you know what we have available.

Landlord FAQ

1. How should I screen potential tenants?

• Check rental history, employment status, and income.
• Obtain references from previous landlords.
• Run a credit and background check.
• Utilize reliable third party reference tracking like SingleKey

2. What should be included in a lease agreement?

• Names of all tenants.
• Rental amount, due date, and late fees.
• Security deposit details.
• Lease duration and renewal terms.
• Maintenance responsibilities.
• Utility obligations
• Usage of additional buildings and spaces

3. How much should I charge for rent?

• Research the local rental market.
• Consider property size, location, and amenities.
• Factor in maintenance costs and property taxes.

4. How do I handle security deposits?

• State the deposit amount in the lease.
• State who,where,when the deposit will be sent
• Document the property’s condition before move-in. ( photos required)
• Follow legal procedures for returning or withholding deposits.

5. What maintenance responsibilities do I have as a landlord?

• Ensure the property meets health and safety standards.
• Promptly address maintenance issues.
• Provide notice before entering the property.(minimum 24 hours)

6. What should I do if a tenant is not paying rent?

• Check the lease for late payment penalties.
• Send a written notice to the tenant.
• Follow legal eviction procedures if necessary.

7. Can I raise the rent, and if so, how much and how often?

• Check local rent control laws.
• Review the lease agreement for terms on rent increases.
• Provide proper notice to tenants.

8. How do I handle repairs and maintenance requests?

• Have a clear process for tenants to report issues.
• Address urgent matters promptly.
• Communicate with tenants about the status of repairs.

9. What are my responsibilities regarding tenant privacy?

• Provide notice before entering the property. ( minimum 24 hours)
• Respect tenant privacy rights.
• Handle personal information securely.

10. What are the legal requirements for eviction?

• Familiarize yourself with local eviction laws.
• Provide proper notice and reasons for eviction.
• Follow the legal process carefully.

11. When Should I consider a hiring a property management company?

• If you are not confident in the local real estate laws and tenant practices
• Time/availability is limited to respond to tenants
• If you don’t have connections with local reliable contractors
• You want peace of mind through the nights and off days

12. How can I tell a good from a bad property management company?

• Time to respond
• Track record with previous landlords/homeowners
• Has proper licensing and insurance
• Home owner references